Refund policy
Refund & Return Policy – ZiaPrime
At ZiaPrime, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase or your order number.
How to Request a Return
To start a return, please contact us at:
📧 Email: ziaprimeofficial@gmail.com
Once your return request is approved, we'll provide instructions on how to return your item.
Return Address:
ZiaPrime
Ajman, United Arab Emirates
Please do not send any items back without contacting us first, as they may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We'll review the issue and arrange a replacement or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Customized or personalized items
- Gift cards
- Clearance or sale items
- Products damaged due to misuse or normal wear and tear
Exchanges
If you'd like a different item, please request a return first. Once your return is approved, you can place a new order for the desired product.
Refunds
After we receive and inspect your returned item, we'll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If you haven't received your refund after 15 business days from approval, please contact us at: